Frequently Asked Questions
about 90jilli

You must be at least 21 years old to register and use 90jilli. This is a strict requirement with no exceptions. Age is confirmed during the KYC verification process using a valid Philippine government-issued ID. Accounts linked to anyone under 21 will be closed immediately.

No. Each person may only hold one 90jilli account. Creating duplicate accounts is a breach of the Terms and Conditions and may result in all associated accounts being suspended, with balances withheld pending review.

You need a valid Philippine government-issued ID. Accepted documents typically include a passport, driver's license, UMID, SSS card, PhilHealth ID, or PRC ID. The name on your ID must exactly match the name on your 90jilli account. KYC is required before your first withdrawal can be processed.

First, double-check that you are using the correct mobile number or email and that your password is correct (it is case-sensitive). If you did not receive your OTP, wait a few seconds and request a resend. If you still cannot get in, contact the 90jilli support team at [email protected] or via live chat — available 24/7. See also our Login page for more guidance.

90jilli accepts deposits in PHP via Philippine bank transfer (Instapay and PESONet), mobile banking through your registered bank app, and supported local e-wallets. All deposits must come from a payment account registered in your own name. Credit cards and cryptocurrency are not accepted on 90jilli. For full details, visit the Deposit page.

Most deposits via Instapay and local e-wallets reflect in your 90jilli account quickly. Bank transfers via PESONet may take longer depending on the sending bank's processing schedule. If your deposit has not appeared after the expected window, contact support with your transaction reference number.

No. Third-party funding is not permitted on 90jilli. All deposits must come from a bank account or e-wallet registered in the same name as your 90jilli account. Deposits from a third party's account may be reversed and the funds returned.

Minimum deposit amounts depend on the payment method selected. The specific limits for each channel are shown on the Deposit page when you choose your preferred method. All amounts are in Philippine Peso (PHP).

Log in to your account and go to the Withdrawal section. Select your preferred payout method — Philippine bank transfer or a supported e-wallet — enter the amount in PHP, and submit the request. Make sure your KYC verification is complete before requesting your first withdrawal. For more details, see the Withdrawal page.

Processing times vary by payment channel. After 90jilli processes the payout, your bank or e-wallet provider's own timeline applies. Instapay transfers are typically faster than PESONet. If a withdrawal is taking longer than expected, contact support with your request reference number.

Common reasons include incomplete KYC verification, a mismatch between your account name and the bank or e-wallet account name, an unverified payment method, or outstanding account issues. Contact support at [email protected] for a specific explanation and to resolve the issue quickly.

You can withdraw to any Philippine bank account or supported e-wallet registered in your own name — it does not have to be the same account used for your deposit. However, the account must be in your exact name as registered on 90jilli. Third-party withdrawal accounts are not accepted.

90jilli covers a wide range of sports markets popular with Filipino players — basketball (PBA and NBA), volleyball, boxing, esports, football, and more international competitions. Live and pre-match betting options are available. See the Sports and Betting pages for the current markets.

One 90jilli account gives you access to live casino tables (baccarat, roulette, blackjack, and more), eBingo rooms, a slots library, and online poker. All games run in PHP. Visit the Bingo and Platform pages for more on what is available.

Yes. 90jilli is fully accessible on mobile via browser, and a dedicated app is available to download. The same account and login work across all devices. Download the app from the Download page for a more seamless mobile experience.

No. All games and sports bets on 90jilli involve genuine financial risk with no guaranteed outcomes. 90jilli does not and will not promise wins, profits, or "sure bets." Please play within your means and only wager money you can afford to lose. If you are feeling pressure to win back losses, use the responsible gaming tools available in your account.

Every time you log in, a one-time password is sent via SMS to your registered Philippine mobile number. You must enter this code alongside your password to access your account. This means that even if your password were ever compromised, no one can log in without also having access to your registered phone.

No. 90jilli support staff will never ask for your OTP, full password, or PIN under any circumstances — not via chat, call, SMS, or email. If anyone claiming to be from 90jilli asks for these details, it is a scam. Do not share your credentials with anyone.

Contact 90jilli support immediately via live chat or at [email protected]. The team can freeze your account instantly to prevent further access while the issue is investigated. Once you have regained control, change your password and review your account activity. Never ignore suspicious login alerts.

90jilli offers deposit limits (daily, weekly, or monthly), session time limits, loss limits, reality check reminders, and self-exclusion. All tools are accessible directly in your account settings — no need to contact support to set them. For full details, visit the Responsible Gaming page.

Go to your account settings and open the Responsible Gaming section. Choose the self-exclusion option, select a duration, and confirm. Exclusion takes effect immediately and cannot be reversed before the chosen period ends. You can also request an exclusion directly through support at [email protected] — available 24/7.

Yes. In your account settings under Responsible Gaming, you can set daily, weekly, or monthly deposit limits in PHP. Once a limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately. Increasing a limit has a short cooling-off period before it applies.

No. Gaming and betting always involve financial risk, and 90jilli does not guarantee any outcome. There is no such thing as a "sure bet" or a guaranteed return. Only play with money you can comfortably afford to lose, set your limits before you start, and use the responsible gaming tools built into your account.